We noticed you are using Internet Explorer 11, this web browser is no longer supported, your experience might be degraded.

Retroactive credit requests

Forgot to quote your Miles & More service card number? Or missing out on miles for another reason? No problem. Simply submit a retroactive credit request and have the miles you’ve missed credited to your Miles & More account.

Miles & More partner airlines Miles & More partner airlines

Miles & More partner Miles & More partner

In certain cases, a retroactive credit request for the partners design-bestseller.de, MICHELIN and Romantik Hotels & Restaurants is only possible by photo credit in the Miles & More app. You’ll find this function under “More” in the menu item “Credit request” in the “Shopping” category. Upload and submit a photo of your receipt. Your miles and Points will be credited to your account within six weeks.

Please confirm your mobile phone number

Enter your mobile phone number here so that we can send you your verification code by text. Once you have confirmed your number, this will be registered as your preferred mobile phone number for using two-factor authentication.

Preferred mobile phone number

Country code Country code

Please enter your country code.

Area code

This is a mandatory field. Please enter your area code.

Telephone number

Enter your telephone number here.

This is a mandatory field. Please enter your telephone number here.

The mobile phone number you have entered is invalid

Enter your mobile phone number here so that we can send you your verification code by text. Once you have confirmed your number, this will be registered as your preferred mobile phone number for using two-factor authentication.

Preferred mobile phone number

Country code Country code

Please enter your country code.

Area code

This is a mandatory field. Please enter your area code.

Telephone number

Enter your telephone number here.

This is a mandatory field. Please enter your telephone number here.

Change mobile phone number

Please enter the new mobile phone number you wish to use for two-factor authentication.

Preferred mobile phone number

Country code Country code

Please enter your country code.

Area code

This is a mandatory field. Please enter your area code.

Telephone number

Enter your telephone number here.

This is a mandatory field. Please enter your telephone number here.

Retroactive credit requests

Select an airline

Please select a partner

Protect your account with two-factor authentication by app:

Set up now:

Set up now:

You have set up two-factor authentication

Your access reactivation process could not be completed

Contact by telephone

Your local Miles & More Service Centre

Opening hours

The Miles & More Service Centre in your country

Opening hours

Written contact

The QR code could not be displayed

This service is not available at the moment

Two-factor authentication

Login blocked temporarily

Note

Contact by telephone

Your local Miles & More Service Centre

Opening hours

The Miles & More Service Centre in your country

Opening hours

Written contact

Contact by telephone

Your local Miles & More Service Centre

Opening hours

The Miles & More Service Centre in your country

Opening hours

Written contact