How to redeem your miles
You can redeem your miles in our world of awards as soon as you have earned 3,000 award miles. For example, discover exclusive items in the Worldshop, or book a hotel or rental car. Or continue to earn miles, and take off with a flight award from 9,000 award miles.
Read on for important information about redeeming miles, details of where you can spend your miles, and a step-by-step guide to getting your dream award.
Redeem miles for flight awards and upgrades2
You can use the award miles you have earned for a flight award. Select your dream destination, and redeem your miles when you book. Or treat yourself to an upgrade to a higher booking class. Lean back, and enjoy your flight.
It works like this
Select your flight award on our website or in our app.
Book your flight award, and redeem your award miles.
Enjoy your flight award.
Offset your CO2 footprint with miles
You can use your miles to protect the climate in our app. By offsetting your flight’s carbon emissions, you’ll be supporting the use of sustainable aviation fuel (SAF) and helping climate protection projects.
It works like this
Open the app, and enter your login details.
Go to “Latest” at the top, then select “My Challenge” and open “mindfulflyer”.
Click on “Offset flights”, and select one or all of your flights.
Choose how you’d like to offset your flight’s carbon emissions and use your miles, then confirm payment.
You will receive a virtual badge that you can share on social media to motivate others to join in.
Redeem miles on your travels
Treat yourself to a dream holiday by redeeming your award miles for a rental car or hotel with our partner companies. Go to the Redeem miles section and look for an offer that suits you from a hotel or rental car partner, and make even more of your trip.
It works like this
Choose your travel partner on our website or in our app. You will be forwarded directly to the partner website of your choice.
Book your hotel or rental car offer, and use your award miles.
Enjoy your dream award.
You can get an even better deal if you book via our partner Hotels & Cars by Points.
It works like this with Hotels & Cars by Points
Open the Hotels & Cars by Points portal on our website. You will be redirected right away.
Choose your offer. You can use your award miles for the whole amount or part of it.
Enjoy your dream award.
Donate miles
Use your award miles to support aid projects undertaken by help alliance, the Lufthansa Group’s charitable organisation. Donate your miles to help provide schooling for children in Africa and India, or medical care for families, for example.
It works like this
Select the project on our website that you would like to donate your award miles to.
Log in with your service card number, and enter the number of miles you wish to donate.
Your donation will go straight to the project of your choice through help alliance.
Redeem miles in the Worldshop
You can pay for all of the products in the Worldshop with award miles. Here you will find an extensive range of handy travel accessories, high-quality electronics, homeware and sports equipment, fashion, cosmetics, and much more. The exclusive aviation products that can only be found in the Worldshop are a special highlight.
It works like this
Select your dream award at worldshop.eu, or in one of our Worldshop stores at the airport.
You can use your award miles for the whole amount or part of it (Cash & Miles).
Enjoy your dream award.
Further information about redeeming miles
How long are my Miles & More award miles valid for?
Miles are valid for 36 months from the date you earn them. Unused miles expire at the end of the relevant quarter. Here’s how we’ll let you know when your miles are about to expire:
- The miles that are due to expire at the end of the current and the following quarter are shown on your online statement.
- Subscribe to our online newsletter to receive a summary of all the miles that are due to expire at the end of the current quarter approximately two months in advance.
Here’s an example: you took a flight from Frankfurt to New York on 12.12.2021. These miles will expire after 36 months at the end of the following quarter, i.e. on 31.12.2024.
Where can I find the current Worldshop catalogue?
Browse through the current Worldshop awards catalogue, which you can find online as a PDF file. This catalogue will show a wide range of merchandise awards you can get in the Worldshop by using the award miles you have earned, or with Cash & Miles (euros + miles).
How can I book a flight award?
The quickest way to get your flight award ticket is by booking online via the Miles & More website. Here you will find flight connections with almost all our airline partners that you can book straight away.
Your Miles & More Service Team will, of course, be happy to help you make a reservation. If you wish to book over the phone, please have your PIN to hand for security purposes.
Tip: if you would like more information about our wide range of flight award offers, just take a look at our helpful summary Benefits when you fly and travel.