Spend miles with MilesPay

When you use MilesPay , your award miles are redeemed for credit card payments. This requires a one-off registration of your credit card in the Miles & More app.

All credit cards in the German portfolio of Miles & More Credit Cards:

• Miles & More Gold Credit Card
  
• Miles & More MyFlex Credit Card
• Miles & More Blue Credit Card
• Lufthansa Frequent Traveller Credit Card
• Lufthansa Senator Credit Card
• Lufthansa HON Circle Credit Card
• Miles & More Gold Credit Card Business
• Miles & More Blue Credit Card Business
• Lufthansa Frequent Traveller Credit Card Business
• Lufthansa Senator Credit Card Business
• Lufthansa HON Circle Credit Card Business
• Miles & More Gold Credit Card partner card
• Miles & More Blue Credit Card partner card

Yes, this is possible, as long as the new credit card is also a German Miles & More Credit Card. If you remove your credit card without registering a new card, your MilesPay account will be deactivated.

No, you can only register one credit card at a time for MilesPay. If you want to replace a registered credit card with another one, you can do this under Settings > Credit card management.

In this case, your credit card is probably not a Lufthansa Miles & More Credit Card. This is only verified after your request has been sent. Such error messages are less likely to be system errors, for example if you don’t have internet access at the time of registration, or if the Mastercard® system cannot be accessed.

Either your new credit card is not in the German portfolio of Miles & More Credit Cards, or your credit card is already registered for MilesPay.

It is not possible to re-register the same credit card within 24 hours. Please wait 24 hours and try again.

To process your requests to register, change or delete your credit card, such requests will be forwarded online and in real time for verification to enable you to register, change or delete the credit card for MilesPay with immediate effect and without delay.

All credit cards in the German portfolio of Miles & More Credit Cards:

• Miles & More Gold Credit Card
• Miles & More Blue Credit Card
• Lufthansa Frequent Traveller Credit Card
• Lufthansa Senator Credit Card
• Lufthansa HON Circle Credit Card
• Miles & More Gold Credit Card Business
• Miles & More Blue Credit Card Business
• Lufthansa Frequent Traveller Credit Card Business
• Lufthansa Senator Credit Card Business
• Lufthansa HON Circle Credit Card Business
• Miles & More Gold Credit Card partner card
• Miles & More Blue Credit Card partner card

Yes you can, providing the new credit card is also a German Miles & More Credit Card. Your MilesPay account will be deactivated if you remove your credit card without registering a new replacement card.

No, you can only register one credit card at a time for MilesPay. If you want to replace a registered credit card with a different one, you can do this under Settings/Credit Card management.

Then your credit card is probably not a Lufthansa Miles & More Credit Card. This will only be checked after you have submitted your request. Such error messages are less likely to be system errors, for example if you don’t have internet access at the time of registration, or if the Mastercard® system cannot be accessed.

Either your new credit card is not in the German portfolio of Miles & More credit cards, or your credit card is already registered for MilesPay.

It is not possible to re-register the same credit card within 24 hours. Please wait 24 hours and try again.

To process your requests to register, change or delete your credit card, such requests will be forwarded for verification online and in real time to enable you to register, change or delete the credit card for MilesPay with immediate effect and without delay.

MilesPay is a service in the Miles & More app that allows you to redeem award miles for your Miles & More Credit Card purchases anywhere Mastercard® is accepted. By registering your credit card and activating MilesPay in the Miles & More app, the maximum mileage amount previously selected is credited against the payment total with the next credit card payment. The payment total corresponding to the selected mileage amount will be credited to your credit card account within two to three working days.

The use of MilesPay is free of charge for Miles & More members.

You must set and activate the mileage/redemption amount before each credit card payment to ensure you don’t redeem too many award miles unintentionally.

Open MilesPay under “More” in the Miles & More app. There, you can select either the default award mileage amount or choose your own redemption amount. Then click on “Activate MilesPay”.

Yes, you can. As soon as you activate MilesPay for your next purchase, the 15-minute timer and the corresponding cancellation option will be displayed on your screen. These functions will also be displayed even after closing and reopening the Miles & More app.

The timer displays the time available from the moment MilesPay is activated to the moment you pay with your credit card. This limit protects you from redeeming award miles unintentionally. Once the timer has timed out, MilesPay will be automatically deactivated and no award miles will be redeemed.

Once the timer has timed out, MilesPay will be automatically deactivated and your credit card payments will then be processed without redeeming award miles.

The payment amount in euros will always be debited in full from your credit card account. If you select a mileage amount that is higher than that necessary for your purchase, only the award miles required for the purchase will be redeemed. The payment amount in euros will be refunded in full to your credit card account within two to three working days.

MilesPay always shows you in the Miles & More app the applicable minimum amount in euros or award miles that must be used for a credit card payment. As a rule, this is 10 euros or 3,000 award miles. The maximum amount of award miles that can be redeemed is equivalent to the full euro value of the award miles available in your mileage account. If your monthly or available credit card limit is the equivalent of a lower number of award miles, then this lower number of award miles is the maximum mileage amount.

Yes, your MilesPay session continues to be active in the background - even if you close the Miles & More app. This means that you can use Apple Pay or Google Pay for paying on your smartphone, for example.

• Your payment total may have been too low and must be above the displayed minimum amount of award miles to be redeemed.
• A specific merchant or service may have been excluded from using MilesPay.
• Your credit card payment was either unable to be processed or was cancelled after the 15-minute timer had elapsed. This may occur with online merchants who take a little longer to process credit card payments.
• In exceptional cases, this may be due to a system technical error.

You can return items or purchases by exercising your statutory right to return goods. The merchant will refund the corresponding amount in euros to your credit card account. Award miles already redeemed cannot be claimed back retroactively.

You can use MilesPay anywhere in the world where Mastercard® is accepted as a payment method, both online and in-store. Only the following services and merchants are currently excluded from using MilesPay: money transfers, cash withdrawals, cash machines, withdrawals, cash transfers, tax payments, gambling, horse and dog racing, promotional items and services for financial institutions, truck stops and other professional services not specified anywhere.

Yes, you can. To calculate the necessary award miles, other currencies are converted into euros at the current exchange rate.

Open MilesPay under “More” in the Miles & More app, and go to “Settings” to activate push notifications for MilesPay.

Open MilesPay under “More” in the Miles & More app. You will find all successful MilesPay purchases made in the last 30 days in the “Purchases” tab. You will also find older MilesPay purchases in your Miles & More mileage account.

Yes, you can.

No, that is not possible.

You can now close MilesPay and the Miles & More app and pay with your credit card as usual within 15 minutes in all online shops or directly in-store - wherever Mastercard® is accepted.

Info: For payments

• with your physical credit card, for example in shops, make sure to insert or swipe your card in the card reader and confirm the payment with your PIN. In this case, contactless payment is not supported by MilesPay.
• in online stores, enter your credit card number as usual at the checkout. Please note that it may take up to a few minutes to process your credit card payment. Do not cancel MilesPay activation until you receive confirmation.
• with your wallet (e.g. Apple Pay or Google Pay), you can also pay contactlessly as usual.

MilesPay works in the background and without the involvement of individual merchants. To redeem your miles successfully, all you have to do is activate MilesPay and pay with your credit card in the usual way.

MilesPay works in the background and without the involvement of individual acceptance points. The refund to your credit card account happens downstream and automatically after verifying the successful redemption of the award miles. We usually need two to three working days to process the refund through the normal banking channels.

The refund will be marked “MilesPay Gutschrift”.

No. You can only redeem as many award miles with MilesPay as your credit limit allows. You must first carry out a credit card transaction in accordance with your card limit before your MilesPay purchase takes effect. Once your latest MilesPay transaction has been refunded, your credit limit will increase again by the corresponding amount.

No, because the card number remains the same when a credit card is renewed. You only have to re-register your card if the credit card number changes (e.g. if you lose your card).

MilesPay is a service in the Miles & More app that allows you to redeem award miles for your Miles & More Credit Card purchases anywhere Mastercard® is accepted. By registering your credit card and activating MilesPay in the Miles & More app, the maximum mileage amount previously selected is credited against the payment total with the next credit card payment. The payment total corresponding to the selected mileage amount will be credited to your credit card account within two to three working days.

The use of MilesPay is free of charge for Miles & More members.

You must set and activate the mileage or redemption amount before each credit card payment to ensure you don’t unintentionally redeem too many award miles with MilesPay.

Open MilesPay under “More” in the Miles & More app. You can select there how many award miles you wish to redeem either by using the default mileage amount or by choosing your own redemption amount. Then click on “ActivateMilesPay”.

Yes, you can. As soon as you activate MilesPay for your next purchase, the 15-minute timer and the corresponding cancellation option are displayed on your screen. These functions are also displayed even after you close and reopen the Miles & More app.

The timer displays the time available from the moment  MilesPay is activated until the time you pay with your credit card. This limit protects you from redeeming award miles unintentionally. Once the timer has timed out, the MilesPay activation is automatically deactivated and no award miles can be redeemed.

Once the timer has timed out, the MilesPay activation is automatically deactivated and your credit card payments will then be processed without redeeming award miles.

The purchase price in euros will always be debited in full from your credit card account. If you select a mileage amount that is higher than that necessary for your purchase, only the award miles required for the purchase will be redeemed. The purchase price in euros will be refunded in full to your credit card account within two to three working days.

The purchase price in euros will always be debited in full from your credit card account. If you select a mileage amount that is lower than that necessary for your purchase, only the mileage amount selected will be redeemed. In this case, only the amount in euros corresponding to the award miles redeemed will be refunded to your credit card account within two to three working days.

MilesPay always shows you in the Miles & More app the current minimum amount in euros or award miles that must be used for a credit card payment. This is usually EUR 10 or 3,000 award miles. The maximum amount of award miles that can be redeemed is limited by the full converted euro value of the award miles available in your mileage account. If your monthly or available credit card limit is the equivalent of a lower number of award miles, then this lower number of award miles is the maximum mileage amount.

Yes, your MilesPay session continues to be active in the background – even if you close the Miles & More app. This means that you can use Apple Pay or Google Pay for paying on your smartphone, for example.

• Your payment total may have been too low and must be above the displayed minimum amount of award miles to be redeemed.
• A specific merchant or service may have been excluded from using  MilesPay.
• You payment was either not authorised or only authorised after the 15-minute timer had timed out. That may be the case with some online retailers, for example, where there is a time lag in charging credit cards.
• This may be due to a technical error in exceptional cases.

You can return items or purchases by exercising your statutory right to return goods. The merchant will refund the corresponding amount in euros to your credit card account. It is not possible to reverse a transaction retroactively and claim back the award miles already redeemed.

You can use MilesPay anywhere in the world where Mastercard® is accepted as a payment method, both online and in store. Only the following services and businesses are currently excluded from the use of MilesPay: money transfers, cash withdrawals, cash machines, withdrawals, cash transfers, tax payments, gambling, horse and dog racing, promotional items and services for financial institutions, truck stops and other services.

Yes, you can. To calculate the necessary award miles, other currencies are converted into euros at the current exchange rate.

Open MilesPay under “More” in your Miles & More app and activate push notifications for MilesPay under “Settings”.

Open MilesPay under “More” in the Miles & More app. You will find all your successful MilesPay purchases within the last 30 days in the “Purchases” tab. You will also find older MilesPay purchases in your Miles & More mileage account.

Yes, you can.

No, that is not possible.

You can now close MilesPay and the Miles & More app and pay with your credit card as usual within 15 minutes in all online shops or in store – wherever Mastercard® is accepted.

Info: For payments

• with your physical credit card, for example in shops, please make sure to insert or swipe your card in the card reader and confirm the payment with your PIN. Contactless payment is not supported by MilesPay in such cases.
• in online shops, enter your credit card number as usual during the check-out process. Please note that there is a time lag in the processing of credit card payments and this can take a few minutes. Do not terminate the MilesPay activation until you have received your confirmation. 
• With your wallet (e.g. Apple Pay or Google Pay), you can also use contactless payment to pay as usual.

MilesPay works in the background and without the involvement of individual merchants. To redeem your miles successfully, all you have to do is activate MilesPay and pay with your credit card in the usual way.

MilesPay works in the background and without the involvement of individual acceptance points. The refund to your credit card account happens automatically and downstream after the successful deduction of the award miles has been verified. We usually need two to three working days to process the refund through the normal banking channels.

The refund is marked as “MilesPay credit”.

No. You can only redeem as many award miles with MilesPay as your credit limit allows. You must first carry out a credit card transaction in accordance with your card limit before your MilesPay purchase takes effect. Once your most recent MilesPay transactions have been refunded, your credit limit will increase again by the corresponding amount.

No, because the card number remains the same when a credit card is renewed. You only have to re-register your card if the credit card number changes (e.g. if you lose your card).