Help & Contact – your Miles & More Service Team is here for you
Your local Miles & More Service Team
Currently availableOpening hours
- Monday8:00 AM - 10:30 PM
- Tuesday8:00 AM - 10:30 PM
- Wednesday8:00 AM - 10:30 PM
- Thursday8:00 AM - 10:30 PM
- Friday8:00 AM - 10:30 PM
- Saturday8:00 AM - 10:30 PM
- Sunday8:00 AM - 10:30 PM
The Miles & More Service Team in your country
Currently availableOpening hours
Your local Miles & More Service Team
Miles & More Service
Postfach 71 08 26
D-60498 Frankfurt
Germany
The Miles & More Service Team in your country
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Request mileage credit
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Queries regarding retroactive mileage credit airline partners
We’re happy to help. Simply fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Mileage exchange did not work
Please call us.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
- Monday8:00 AM - 10:30 PM
- Tuesday8:00 AM - 10:30 PM
- Wednesday8:00 AM - 10:30 PM
- Thursday8:00 AM - 10:30 PM
- Friday8:00 AM - 10:30 PM
- Saturday8:00 AM - 10:30 PM
- Sunday8:00 AM - 10:30 PM
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
Miles & More Service
Postfach 71 08 26
D-60498 Frankfurt
Germany
The Miles & More Service Centre in your country
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Information on earning miles
We’d be happy to provide further information about earning miles online, or you can give us a call.
Contact by telephone
Your local Miles & More Service Centre
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The Miles & More Service Centre in your country
Currently availableOpening hours
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Your local Miles & More Service Centre
The Miles & More Service Centre in your country
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New flight award booking
You can easily book a flight award online 24/7.
Please call us for the airlines Air Astana, Air India and Copa Airlines or for special awards like the Senator Premium Award, children’s awards or round-the-world ticket.
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Your local Miles & More Service Centre
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The Miles & More Service Centre in your country
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Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
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Modification of existing bookings or further inquiries
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Contact by telephone
Your local Miles & More Service Centre
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The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
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Book Hotels and Cars by Points award
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Order Gift Cards by cadooz
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Buy Worldshop awards
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Further inquiries
We’re happy to help.
Simply fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, MESSAGE, FILE_UPLOAD
Information about other awards
We’d be happy to provide further information about redeeming miles online, or you can give us a call.
Contact by telephone
Your local Miles & More Service Centre
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The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
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Status achievement
We’d be happy to help you over the phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
- Monday8:00 AM - 10:30 PM
- Tuesday8:00 AM - 10:30 PM
- Wednesday8:00 AM - 10:30 PM
- Thursday8:00 AM - 10:30 PM
- Friday8:00 AM - 10:30 PM
- Saturday8:00 AM - 10:30 PM
- Sunday8:00 AM - 10:30 PM
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
Miles & More Service
Postfach 71 08 26
D-60498 Frankfurt
Germany
The Miles & More Service Centre in your country
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Privileges
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You can choose from the benefits available to order in your summary of Selection Benefits. Here you’ll find information about already redeemed or future benefits, as well as your Selection/HON Circle (Selections) mileage balance.
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We’d be happy to provide further information about Miles & More Selections online, or you can give us a call.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
- Monday8:00 AM - 10:30 PM
- Tuesday8:00 AM - 10:30 PM
- Wednesday8:00 AM - 10:30 PM
- Thursday8:00 AM - 10:30 PM
- Friday8:00 AM - 10:30 PM
- Saturday8:00 AM - 10:30 PM
- Sunday8:00 AM - 10:30 PM
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
Miles & More Service
Postfach 71 08 26
D-60498 Frankfurt
Germany
The Miles & More Service Centre in your country
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Request pin
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Request pin
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Request password
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Request password
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Change PIN
Once you’ve logged in with your Travel ID email address or user ID, you can change your service card PIN.
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Change pin
Once you’ve logged in with your Travel ID email address or user ID, you can change your service card PIN.
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Change password
Once you’ve logged in with your service card number, you can change the password for your Travel ID email address or your user ID.
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Change password
Once you’ve logged in with your service card number, you can change the password for your Travel ID email address or your user ID.
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Login not possible
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Login not possible
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Name change
Please use the form to upload the document, and send it to us.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, NEW_NAME, MESSAGE, FILE_UPLOAD
Change profile data
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Assistance in changing your profile information
We’re happy to be of assistance.
Simply fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Data protection & Profile settings
We’re happy to help.
Simply fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Current account balance
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Request mileage credit
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Information on the account statement is not clear
We’re happy to help you over the phone.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
- Monday8:00 AM - 10:30 PM
- Tuesday8:00 AM - 10:30 PM
- Wednesday8:00 AM - 10:30 PM
- Thursday8:00 AM - 10:30 PM
- Friday8:00 AM - 10:30 PM
- Saturday8:00 AM - 10:30 PM
- Sunday8:00 AM - 10:30 PM
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
Miles & More Service
Postfach 71 08 26
D-60498 Frankfurt
Germany
The Miles & More Service Centre in your country
Target Page:
Form Fields:
Validity of miles
You can easily see whether and when your award miles will expire online at any time. Please call us if you have any other queries.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
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Exchanging miles
Please call us.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
- Monday8:00 AM - 10:30 PM
- Tuesday8:00 AM - 10:30 PM
- Wednesday8:00 AM - 10:30 PM
- Thursday8:00 AM - 10:30 PM
- Friday8:00 AM - 10:30 PM
- Saturday8:00 AM - 10:30 PM
- Sunday8:00 AM - 10:30 PM
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
Miles & More Service
Postfach 71 08 26
D-60498 Frankfurt
Germany
The Miles & More Service Centre in your country
Target Page:
Form Fields:
eVouchers
You can easily see whether and when your award miles will expire online at any time. Please call us if you have any other queries.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
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Mileage Pooling
You can easily find further information online or simply give us a call.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
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Your local Miles & More Service Centre
The Miles & More Service Centre in your country
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Service card
Please call us.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
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Request service card number
We’re happy to help.
Simply fill in this form and upload a photo verifying your identity (e.g. ID card or passport). We’ll then send your service card number to the email address saved in your profile.
A member of staff at our Service Centre will personally check your details to rule out any fraud.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, DOB, FILE_UPLOAD
Termination
To terminate your membership, simply send us a quick message via the contact form below.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Inquiries about Miles & More Credit Card
We’re happy to help.
Simply fill in the form with the relevant details.
Please note that your query will be redirected to the issuer of your credit card.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Questions about MilesPay
We’re happy to help.
Simply fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE
Website
We’re happy to help.
Simply fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, DATE, TIME, BROWSER_VERSION, MESSAGE, FILE_UPLOAD
Miles & More app
We’re happy to help.
Simply fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, DATE, TIME, APP_VERSION, MESSAGE, FILE_UPLOAD
Contact form
We’re happy to help.
Simply fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD
Contact by phone
Feel free to call us.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
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Contact by post
Feel free to write to us.
Contact by telephone
Your local Miles & More Service Centre
Currently availableOpening hours
The Miles & More Service Centre in your country
Currently availableOpening hours
Written contact
Your local Miles & More Service Centre
The Miles & More Service Centre in your country
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Default Response Type
We’re happy to help.
Simply fill in the form with the relevant details.
Target Page: /content/mam/web/ch/en/general-information/help-and-contact/help_contactsummary
Form Fields: FIRST_LAST_NAME, PHONE, CARD_NUMBER, MESSAGE, FILE_UPLOAD